Softage Tracking and API Integration with ClickPost

Q: What kind of last-mile delivery does Soft Age specialize in?

Soft Age offers four last-mile delivery options: hyperlocal delivery within 60 minutes for urgent orders, same-day delivery, scheduled delivery where customers choose a preferred delivery slot, and standard delivery for non-urgent shipments. The delivery option used depends on the merchant's configuration and the service selected during checkout.

Q: Which cities and PIN codes does Soft Age cover?

Soft Age serves more than 1,500 PIN codes across over 25 cities in India, including Delhi NCR, Mumbai, Gurgaon, Hyderabad, Noida, and Bengaluru. Its delivery network originally expanded from Delhi NCR and remains particularly strong in those regions.

Q: What industries does Soft Age serve besides ecommerce?

In addition to ecommerce, Soft Age provides last-mile delivery services for grocery, telecommunications, banking and financial services, government document distribution, food delivery, and healthcare, including prescription medicine deliveries. Each industry is supported with delivery workflows tailored to its speed, compliance, and security requirements.

Q: How long has Soft Age been operating in the logistics space?

Soft Age has operated in the last-mile logistics industry since 1994. Alongside logistics services, the company also provides document management and data digitization solutions and reports delivering more than 2 crore orders.

Q: Does Soft Age offer a public API or tracking portal for shipments directly?

No. Soft Age does not currently publish a self-service developer API or provide a public customer-facing shipment tracking portal. Shipment visibility is generally provided through the retailer, marketplace, or logistics platform managing the delivery.

Q: How does ClickPost integrate with Soft Age, given there's no public API or tracking portal?

ClickPost maintains a direct backend integration with Soft Age, managing authentication, shipment data exchange, and tracking synchronization. Merchants submit shipment information through ClickPost's unified API, while ClickPost handles communication with Soft Age, eliminating the need for merchants to build and maintain a separate integration.

Q: How does ClickPost improve tracking visibility for Soft Age shipments?

ClickPost consolidates tracking updates across Soft Age's various delivery services, including hyperlocal, same-day, scheduled, and standard deliveries, into a single branded tracking page. Customers can view the delivery type assigned to their order along with real-time shipment status updates throughout the delivery journey.

Q: How does ClickPost help reduce RTOs on Soft Age shipments?

ClickPost identifies delivery risk indicators such as repeated failed delivery attempts or unreachable customer addresses before they result in return-to-origin (RTO). Its automated Non-Delivery Report (NDR) workflows help merchants and delivery partners take corrective action more quickly, reducing avoidable RTOs and improving successful delivery rates.

Q: What analytics does ClickPost provide for Soft Age's delivery performance?

ClickPost provides analytics for Soft Age shipments, including SLA compliance, delivery success rates, transit times, and performance across different delivery services. Businesses can compare results by city, delivery type, and carrier to evaluate whether service commitments such as hyperlocal or same-day delivery are consistently being achieved.

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Benefits of Connecting with Soft Age through ClickPost

Soft Age runs multiple delivery formats across its India network, and bringing that into ClickPost means every one of those formats shows up under a single, branded tracking experience instead of a generic status update.

Smarter dispatch and delivery-attempt handling cut RTO rates by up to 40%.
Faster carrier allocation and route assignment bring delivery lead times down by 31%.
Real-time exception alerts improve SLA adherence by 24%, so delays get caught before they become missed windows.

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Check the integration library

	Partner ID	Order Creation	Cancellation	Tracking via Polling	Tracking via Webhook	Proof of Delivery (POD)	Non Delivery Report (NDR)	Create Pickup Request	AWB Generation Flow	Label Generation	Country
Soft Age		✓	✓	✓	✓	✓	✓	✓		Clickpost Generated	India

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How To Track Soft Age Packages

Track First Call Packages With ClickPost Tracking Page

Find your Soft Agent tracking number or order ID.
Open ClickPost's tracking page.
Enter your tracking number in the field.
Click "Track" to view real-time shipment status.

Track Soft Age Packages On The Official Site

The official tracking page for Soft Age is currently unavailable. However, the tracking process would typically work as follows:

Visit SoftAge's tracking portal.
Enter your tracking or order reference number.
Hit “Track”.
Now you will get the current delivery status and location.

List of Soft Age APIs

API	Description
Manifestation and Label Generation API	Create the shipment and generate a Soft Age label simultaneously.
Track Shipment API	Pull live status across hyperlocal, same-day, and standard delivery.
Cancellation API	Cancel a shipment before it's dispatched for delivery.
EDD API	Show an expected delivery window before checkout based on the selected delivery type.
NDR Action API	Send corrective instructions back to Soft Age for failed delivery attempts.
Return Webhooks	Get automatic updates as return shipments move back to your warehouse.

API & Description

Manifestation and Label Generation API

Create the shipment and generate a Soft Age label simultaneously.

Track Shipment API

Pull live status across hyperlocal, same-day, and standard delivery.

Cancellation API

Cancel a shipment before it's dispatched for delivery.

EDD API

Show an expected delivery window before checkout based on the selected delivery type.

NDR Action API

Send corrective instructions back to Soft Age for failed delivery attempts.

Return Webhooks

Get automatic updates as return shipments move back to your warehouse.

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Frequently asked questions

Everything you need to know about Soft Age Carrier Integration

What kind of last-mile delivery does Soft Age specialize in?

Soft Age offers four delivery formats: hyperlocal delivery within 60 minutes for urgent orders; same-day delivery; scheduled delivery, where the customer selects a date and time; and standard delivery for budget-conscious, non-urgent shipments. Which one applies usually depends on what the merchant selects at checkout rather than a fixed default.

Which cities and pin codes does Soft Age cover?

Soft Age's network spans more than 1,500 pin codes across 25-plus cities in India, including Delhi NCR, Mumbai, Gurgaon, Hyderabad, Noida, and Bangalore. Coverage started in Delhi and NCR before expanding outward, so reach can still be denser in those original regions.

What industries does Soft Age serve besides ecommerce?

Beyond ecommerce, Soft Age handles last-mile delivery for grocery, telecom (including SIM card delivery), banking and finance, government document delivery, food, and healthcare, including prescription-based medicine delivery. Each industry gets a different mix of delivery speed and security requirements built around it.

How long has Soft Age been operating in the logistics space?

Soft Age has been in last-mile logistics since 1994, though its broader operations also include document management and data digitization. It reports having delivered more than 2 crore orders to date.

Does Soft Age offer a public API or tracking portal for shipments directly?

Not currently. Soft Age doesn't publish a self-serve developer API or run a public, customer-facing tracking page. Most visibility for shipments comes through the retailer or logistics platform managing the delivery instead.

How does ClickPost integrate with Soft Age, given there's no public API or tracking portal?

ClickPost maintains a direct backend connection with Soft Age, handling authentication, shipment data, and tracking sync on your behalf. Merchants push order details through ClickPost's unified API, and ClickPost handles sending that data to and from Soft Age, so no separate integration work is needed on your end.

How does ClickPost improve tracking visibility for Soft Age shipments?

Since Soft Age offers multiple delivery formats side by side, from hyperlocal to standard, ClickPost consolidates status updates from all of them into a single branded tracking page. Customers see which delivery type applies to their order and its live status, instead of a generic "shipped" notification regardless of speed tier.

Can ClickPost route orders between Soft Age and other last-mile carriers automatically?

Yes. ClickPost's carrier allocation engine compares Soft Age against other connected carriers based on cost, delivery speed, and postcode coverage, then assigns each order to the best fit. This matters for Soft Age specifically since its strength is concentrated in certain cities rather than uniform nationwide coverage.

How does ClickPost help reduce RTOs on Soft Age shipments?

ClickPost flags delivery risk signals, such as repeated failed delivery attempts or unreachable addresses, before they result in a full return-to-origin. Automated NDR workflows push corrective action back to Soft Age faster, which helps explain why merchants see RTO rates drop by up to 40%.

What analytics does ClickPost provide for Soft Age's delivery performance?

ClickPost tracks SLA adherence, delivery success rates, and transit times for Soft Age shipments across all delivery formats, as well as for other carriers on your account. That makes it easier to see, city by city, whether hyperlocal or same-day promises are actually being met.

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